Best Small Business CRM Software for 2024: Small business owners spin lots of plates to keep their customers front and center simply. Marketing and sales to customer support and retention are constant acts that need a robust customer relationship management platform that helps to keep everything organized.

In this article, we are going to discuss the best accessible small business CRM software and its main features and also tell you how it supports your team. Also, here we are going to introduce the Monday sales CRM to simply explore how it becomes a perfect solution for your small business.

best crm software for small business free

Top Small Business CRM Software for 2024

Are you looking for the best small business CRM software to simply bolster your business tasks and also strengthen your customer relationship? Then simply check out this article till the end to learn about some of the best CRM platforms and also explore the main features, pricing, and benefits.

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Monday Sales CRM

Monday Sales CRM is one of the best CRM software for small business free for those who are willing to get a single source of truth for all the customer activities. It provides a user-friendly interface and also boards to organize the projects and track the customer activities easily. You can communicate with the team members, visualize and analyze the customer data, and also use the template to simplify the operations. It provides lots of scalability and enables the small business to manage any workflow easily.

  • It’s a built-in Monday AI assistant to simply whip up customer emails in a flash.
  • It offers easy pipeline management.
  • It offers a dashboard to view the sales, forecasting, performance, and team goals as well.


Pipedrive is a CRM solution that provides the drag-and-drop functionality to respond to essential tasks quickly and gives a customizable field to streamline the existing system and optimize the processes simply. Its official mobile app also allows for engagement with customers and team members from anywhere.

  • It is helpful in automatic call logging.
  • It offers the contacts map feature.
  • It also has shareable dashboard links.


Salesforce is one of the best CRM software for small businesses. It is free and has comprehensive features, and it also offers a high level of customization. Salesforce is basically a household name in the CRM industry and is famous for its robust features and extensive customization options. It mainly comes at a high price point as compared to the other available CRMs in the market.

  • It offers a pop-up wizard to personalize the experience of the user simply experience.
  • Its Einstein activity capture syncs the data between the salesforce, email, and also your calendar.
  • It offers an intuitive app layout.

Zoho CRM

Zoho CRM is best for small businesses who are willing to get a long-term free CRM solution. It easily enables the users to increase the leads simply, accelerate the sales, and measure the performance of the CRM platform. Its mobile app and customizable dashboard allow users to access the relevant data quickly and make it easy to make informed decisions.

  • It has a built-in AI assistant named Zia to predict the leads and deals simply.
  • Its trophy feature is quite suitable for establishing camaraderie in the distributed teams.
  • Its charts are available to display customer reports.


It is one of the “best small business CRM software” and is helpful for those who are willing to make data-focused decisions. This software provides a wide variety of tools to simply enhance customer communication. Also, it has an AI assistant to help the business get insights into its customer base by simply analyzing the historical sales data, engagement, and activities as well.

  • It will highlight the cards to simply highlight the activities, calls, and meetings for actionable insights.
  • It also has the custom chatbots to reduce the chat drop-off simply.
  • It also has a holiday routing feature for voice calls.

HubSpot CRM

HubSpot CRM is one of the best B2B and B2C business CRM software for those who are looking for a scalable and all-in-one solution. It grows with the small businesses to provide additional features such as marketing automation and customer support. The CRM also integrates with HubSpot’s suite of tools, which will make it easy to manage all aspects of the customer journey.

  • It has an ad management tool that will be able to track which promotion is suitable to generate customers.
  • It has a predictive lead-scoring tool.
  • With this, you can list the segmentation to the personalized emails.


SugarCRM is one of the best CRM software for small business free for those who are looking for a complex CRM solution. SugarCRM is one of the long-established platforms, which was introduced in the year 2004. It provides the advanced feature that was embraced by small businesses with decent in-house technical skills.

Best Small Business CRM Software for 2024
  • It has guided selling tools.
  • It also has mail and calendar integration.
  • It also has a geo-mapping feature as well.

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How Can You Choose a CRM For Your Small Business?

In terms of selecting the best CRM for your small business, you are required to determine your requirements and also look up your budget, do research on different solutions, and then consider which integrations are required. After this, you will finally text the different systems by simply using the free plans or the free trials.

How Much is CRM Software for Small Business?

The prices for the CRM for small businesses depend upon the selected CRM and the required features. Some of the CRMs provide a free plan, and others have a free trial. Generally, you can expect costs to fall between $10 and $100 per user.

Is a CRM Useful for Small Businesses?

Yes. A CRM will simply enable small businesses to track customer interaction and also to manage customer data, and improve marketing and sales strategies. Also, CRM simply streamlines the processes to improve customer support and develop better relationships with customers.

Final Verdict

Finally, in the above-given article, we have covered all the best small business CRM software for 2024, which you can use quickly and freely. If you find this article helpful, then share it with others so that they can benefit from it. Also, if you have any questions or queries, then feel free to connect with us by dropping a comment below.

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